1. Introduction

Welcome to 1 Stop Plus. 1 Stop Plus is a customer loyalty and rewards mobile application primarily intended for customers of our supermarkets in Myanmar.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains:

What information we collect; why we collect and use your information; how we store and protect your information; when information may be shared with service providers; how application permissions are used; how long information may be retained; how you can request access to or deletion of your account and personal information; and how you can contact us regarding privacy-related questions.

By creating an account or using the 1 Stop Plus application, you acknowledge the practices described in this Privacy Policy.

2. About 1 Stop Plus

1 Stop Plus is designed to reward customers for shopping at participating supermarkets. Through the application, customers may be able to:

Create and manage a customer account; earn reward points from eligible supermarket purchases; view available reward points; redeem reward points for eligible rewards; view earning and redemption history; receive promotional coupons; view ongoing supermarket offers and promotions; participate in promotional activities such as Spin & Win; receive discount coupons; receive promotional reward points; and receive eligible physical promotional or free products.

Features, offers and rewards available through the application may change from time to time.

3. Reward Points and Soft Coins

Reward points or soft coins provided through 1 Stop Plus are part of our customer loyalty program and are intended to provide benefits to customers and encourage continued engagement with our supermarkets.

Reward points:

Are loyalty or promotional points only; are not cash; are not cryptocurrency; are not electronic money; are not bank deposits; do not represent money stored on behalf of a customer; cannot normally be withdrawn as cash; cannot normally be exchanged for physical currency; and may only be used in accordance with the applicable 1 Stop Plus reward program rules.

Specific campaigns may provide different types of rewards, including:

Reward points; discount coupons; promotional vouchers; offers; or physical promotional or free products.

Individual promotions may have separate validity periods, eligibility requirements, limitations and redemption conditions.

4. Information We May Collect

The information collected depends on how you use 1 Stop Plus and which features you choose to use.

4.1 Account and Personal Information

When you create or manage an account, we may collect information such as:

Name; mobile or telephone number; account identifier; profile information; and other information required for account registration, authentication or support.

Your mobile number may be used as part of your account identification or verification process.

5. Loyalty and Transaction Information

To operate the loyalty program, we may process information relating to your interaction with participating supermarkets and the rewards program, including:

Reward points earned; reward points redeemed; current points balance; redemption history; coupon history; coupon usage; promotional participation; Spin & Win results; eligible purchase information; store-related transaction references; and reward or promotional product information.

This information is used to calculate, manage and maintain your loyalty benefits.

6. Device and Technical Information

When you use the application, certain technical information may be processed automatically for application functionality, security and troubleshooting. Depending on the technology used by the application and our service providers, this may include:

Device type; operating system; application version; device identifiers where required; IP address; login or session information; application activity; crash information; diagnostic information; and security-related information.

We may use this information to operate the application, maintain application security, detect technical problems, prevent fraudulent or unauthorized activity, improve application stability, and provide technical support.

7. Location Information

Certain features of 1 Stop Plus may request access to your device location.

Why Location May Be Required

Some coupons, promotional campaigns, Spin & Win rewards or other offers may include a physical promotional product. Where delivery or fulfilment of such a product requires location information, the application may request access to your location to assist with identifying or confirming the delivery location.

Location may also be used for other location-dependent functionality clearly communicated to you before the permission is requested.

Precise Location

Where necessary for a particular feature, the application may request access to your precise location. We intend to request precise location only where the specific functionality reasonably requires accurate location information.

Location access is not intended for continuous monitoring of users.

We do not continuously track your location in the background unless a specific feature requires it and the user has granted the applicable permission; we do not use precise location for unrelated advertising purposes; and we do not sell your precise location information.

Where location information is used only to provide an immediate application function, we do not intentionally retain precise location information on our servers longer than necessary for that function.

If a feature requires location information to be stored, for example information you provide as a delivery address, the purpose and use of that information will be limited to providing the relevant service.

You may enable or disable location permissions through your device settings. Some functionality may not work correctly if a permission required for that functionality is disabled.

8. Application Permissions

1 Stop Plus may request device permissions only when they are reasonably required for an application feature. Depending on your device and the functionality you use, permissions may include location or other permissions necessary for providing specific features.

Whenever possible, permissions are requested when you attempt to use the relevant functionality rather than requesting unnecessary access in advance.

You may manage application permissions through the privacy or application settings available on your mobile device. Disabling a permission does not necessarily prevent you from using the entire application, but features dependent on that permission may become unavailable.

9. How We Use Your Information

Account Management

Creating your customer account; identifying your account; authenticating users; maintaining account security; managing your profile; and providing customer support.

Loyalty Program

Calculating reward points; crediting reward points; redeeming reward points; maintaining reward balances; maintaining redemption history; and operating customer loyalty features.

Offers and Promotions

Providing supermarket offers; issuing coupons; managing coupon redemption; operating Spin & Win or similar promotions; providing promotional benefits; and fulfilling promotional physical products.

Application Operation

Operating and maintaining the application; troubleshooting technical problems; monitoring application performance; improving user experience; and maintaining application reliability.

Security and Fraud Prevention

Protecting customer accounts; preventing unauthorized access; detecting suspicious activities; preventing misuse of rewards or promotions; preventing fraud; and protecting our services and systems.

Legal Requirements

Complying with applicable laws or regulations; responding to lawful requests from authorized authorities; resolving disputes; protecting our legal rights; or maintaining records where required.

10. Promotional Communications

Where permitted and where applicable, we may communicate information about new supermarket offers, coupons, reward campaigns, points promotions, Spin & Win activities, new application features, and other customer benefits.

Where required, you may be provided with an option to manage or disable promotional notifications through the application or your device settings. Important account, security or service-related communications may still be provided where necessary.

11. How We Store Your Information

Most information processed through 1 Stop Plus is stored electronically.

Information may be stored within secure infrastructure or data centres located in Myanmar.

We may also use cloud infrastructure, data centres or technology service providers whose systems are located outside Myanmar, including within the Asia-Pacific region.

When external service providers process information on our behalf, access is intended to be limited to what is reasonably necessary for providing the relevant service.

12. How We Protect Your Information

We use reasonable administrative, organizational and technical measures designed to protect personal information from:

Unauthorized access; unauthorized disclosure; loss; misuse; alteration; and destruction.

These measures may include:

User authentication; access-control mechanisms; identity and access management; restricted administrative access; secure network communication; security monitoring; application and server security measures; employee confidentiality requirements; service-provider confidentiality requirements; and internal information-security procedures.

Employees and authorized service providers who have access to personal information are expected to process it only for legitimate business purposes and maintain appropriate confidentiality.

Although we take reasonable steps to secure your information, no internet-based service, mobile application, transmission system or electronic storage system can guarantee absolute security.

13. Sharing of Personal Information

We do not sell your personal information.

We may share or allow access to limited information where reasonably necessary for operating the 1 Stop Plus service. This may include authorized:

Hosting providers; cloud-service providers; application infrastructure providers; notification service providers; analytics providers; security providers; customer-support technology providers; and other contracted technical service providers.

These providers may process information only as reasonably required to provide their services to us.

We may also disclose information where required by applicable law, a valid legal process, an authorized government authority, a regulatory authority, or to protect the rights, safety, property or security of our customers, business or services.

14. Third-Party SDKs and Services

1 Stop Plus may use third-party software development kits (SDKs), libraries or services to provide functions such as:

Application notifications; analytics; crash reporting; application security; cloud infrastructure; or other technical application functionality.

Some of these providers may process limited technical or application-related information according to the service being provided.

We periodically review the services integrated into the application and intend to use providers consistent with our privacy and security requirements.

15. Data Retention

We retain personal information only for as long as reasonably required to:

Provide 1 Stop Plus services; maintain customer accounts; maintain loyalty and redemption records; prevent fraud; maintain security; resolve disputes; maintain necessary business records; or comply with applicable legal or regulatory obligations.

Different types of information may therefore have different retention periods.

Information that is no longer required will be deleted, anonymized or archived according to our applicable data-retention procedures, subject to technical and legal requirements.

16. Account and Data Deletion

You have the right to request deletion of your 1 Stop Plus account.

In-App Account Deletion

1 Stop Plus provides, or will provide, a readily accessible option within the application through which a registered user can initiate an account deletion request.

Recommended in-app path: Profile / Account → Settings → Delete Account

The user may be required to verify the account before the deletion request is processed to protect accounts from unauthorized deletion.

Deleting your account may result in the loss of:

Available reward points; coupons; promotional benefits; reward history; account preferences; and other account-specific benefits.

Once deletion has been completed, deleted rewards or benefits may not be recoverable.

17. What Happens After an Account Deletion Request

After receiving and verifying a valid deletion request, we will initiate deletion of the user's account and personal information associated with the account, subject to information we are required or permitted to retain.

Simply deactivating an account is not treated as permanent account deletion.

Some information may need to be retained for a limited period where reasonably necessary for purposes such as:

Fraud prevention; security; legal compliance; financial or business record requirements; dispute resolution; abuse prevention; or enforcement of applicable terms.

Such retained information will not be used to continue normal operation of the deleted loyalty account.

Information may also remain temporarily in encrypted or secured backups until those backups are overwritten or removed according to our backup and archival schedules.

After applicable retention requirements expire, information will be deleted or anonymized according to our data-retention process.

18. Your Privacy Choices

Depending on the services available and applicable legal requirements, you may contact us to:

Ask what personal information is associated with your account; request correction of inaccurate account information; request deletion of your account; request deletion of eligible personal information; ask questions about our use of personal information; or raise a privacy-related concern.

We may need to verify your identity before processing certain privacy requests.

19. Children's Privacy

1 Stop Plus is intended for customers capable of creating and managing a supermarket loyalty account in accordance with applicable requirements.

The application is not specifically designed or directed toward young children.

We do not knowingly intend to collect personal information from children where parental or guardian consent would be required under applicable law.

If you believe that a child has provided personal information improperly, please contact us so that we can review the matter and take appropriate action.

20. International Data Processing

Some technology or cloud-service providers used by 1 Stop Plus may operate infrastructure outside Myanmar.

As a result, certain information may be processed or stored in another country, including countries in the Asia-Pacific region.

Where this occurs, we take reasonable measures to ensure that service providers are subject to appropriate privacy, confidentiality and security requirements.

21. Links and External Services

The 1 Stop Plus application may occasionally contain links to third-party websites, services or applications. Their privacy practices may be different from ours.

This Privacy Policy applies only to information processed by 1 Stop Plus and does not govern independent third-party websites or services.

We encourage users to review the privacy policies of external services before providing personal information to them.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to:

Changes in application functionality; new features; changes in business operations; security improvements; changes in service providers; or applicable legal or regulatory requirements.

When significant changes are made, we may provide appropriate notice through the application, our website, application notifications, or other appropriate communication channels.

The latest version of this Privacy Policy will display its effective or last-updated date.

23. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy, your personal information, application permissions, account deletion, data deletion, or the privacy practices of 1 Stop Plus, please contact our customer support team.

Call Us

09455568711

Email Address

support@onestopmart.com

Users may also contact the support team using the support information available within the 1 Stop Plus application.

24. Consent and Acceptance

By using 1 Stop Plus and providing information through the application, you acknowledge that your information will be handled as described in this Privacy Policy.

Where a particular type of processing requires device permission or additional consent, the application will request the applicable permission or consent before accessing that functionality.